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Communication was excellent as well.
Alongside the roof repair, I decided to move forward with gutter installation. Rhino Roofers coordinated two separate install dates, keeping the process organized and on track.
After the work was completed, the crew encouraged me to call if any issues came up—which, unfortunately, they did. A minor oversight caused water to flow outside the gutter system. It wasn’t entirely in Rhino Roofers’ control, but once the issue was spotted, I initially had difficulty reconnecting with their team.
I worked through their escalation process, and eventually, the owner reached out to me directly. He explained they were experiencing some technology issues that affected communication and sincerely apologized. That gesture meant a lot. Mistakes happen, but when leadership steps up and takes accountability, it shows the company’s true commitment to its customers.
In the end, the gutters look fantastic, the leak was fixed, and I’m happy with the overall quality of the installation. While there’s still room for improvement in their follow-up process, I’m confident they’re working on it—and I believe they’re headed in the right direction.
I highly recommend Rhino Roofers and plan to use them again for future roofing projects.
Thanks again to the entire Rhino Roofing team for resolving the issue and being open to feedback. I’ll be in touch soon about the next project. Be ready—it’s going to be a big one!
His presentation of the history of my roof damage was excellent.
Starting with Levy our person who came out to do the free inspection, he went out of his way to make sure we were helped.
Tara was our Rhino Roofers office person, she was always available to us with any question or concerns we had, she was oustanding.
The whole office was on top of everything and made it as easy as possible for us.
And last the installation crew, Victor the project manager was the kindest person and made sure we were informed about every step. The installation crew was awesome they worked hard to a high quality standard and took great care to tidy up the site after completion. We can highly recommend Rhino Roofers!
They were so professional and quickly took pictures so I could see with my own eyes the condition of my roof & chimney. Praise the Lord I had no damage and I felt so secure knowing that my home is in good condition!
I will call Rhino Roofers when I need roofing repair or replacement. I also will recommend them to anyone who needs to have their roof checked out.
They do not charge to come out and examine your property and if needed give you an estimate.
Thank You for your honesty and professionalism.
Sandra Shaw
Onto the gutters and medal screening they applied as well was of top quality and workmanship. GREAT JOB GREAT SERVICE.
Here are pictures before and after. The damage to my roof was caused by little critters 🦝🦝.
The gentleman that did the repair his name is Christian, Justin Samaniego did the roof inspection and gave me the estimate. In the office I talked to Kathleen, and another lady her name started with an M. I am so sorry I can't remember her name. Again thank you to everyone!!!!!!
San Antonio's #1 Roofing Contractor
Your Local Roofing Specialists
The Rhino Roofers team proudly serves as Austin & San Antonio’s #1 Roofing Contractor. We are dedicated to delivering unparalleled service and superior craftsmanship across a wide variety of roofing services.
Our roofing experts conduct detailed roof inspections to ensure your roofing system is strong and secure and protects your home and family. We provide expert roof repairs and roof replacements, utilizing high-quality materials to extend the lifespan of your roof. We guarantee a seamless process, offering a variety of materials for commercial and residential roofing, including premium stone-coated metal roofing, which offers durability and a sleek finish, standing seam metal roofs, and storm-resistant asphalt shingles.
Our commercial roofing services are designed to minimize disruption and maximize efficiency, tailored to the unique needs of each business. We install high-performance roofing solutions, including urethane roof coating, modified bitumen, TPO, and more.
In the face of unpredictable weather, our storm damage roof repair services are prompt and thorough, restoring safety and security to your property swiftly. Trust Rhino Roofers for all your roofing needs, where excellence and customer satisfaction are at the heart of what we do.