Storm Damage Repair In Helotes

A very pleasant experience. The entire staff was both very polite and extremely knowledgeable from Customer service to the technicians who did the installation. They were prompt, fast and did an excellent job.

Did a great job on my roof fascia, very professional & kind.

Andres from Rhino Roofers did an outstanding job. He was very professional, knowledgeable, and took the time to explain everything clearly so I understood the process. I really appreciate his attention to detail and how he made the experience stress free. If you're looking for someone who is honest, reliable, and truly cares about their customers, I highly recommend Andres and Rhino Roofers.

*update*

Rhino Roofers did an amazing job fixing my roof, gutters, and solar panels. From start to finish, they were extremely professional, always on time, and communicated clearly throughout the entire process. They made everything stress-free and delivered high-quality work. I definitely recommend them to anyone needing roofing services!

Communication from the beginning with Tatijana to the final install the process was easy and quick. The detailed pictures at the time of inspection and then again during install showed in detail what the issues were and how the crew was progressing throughout the day. There was no hiding of information or asking questions to get information, everything was provided in the beginning in detail. Will 100% recommend their services to anyone who asks.

The customer service is amazing!!!! Genuine people! Alisson and Tatijana where so nice and professional! I wish every business ran like this. Thank you.

Extremely smooth process from beginning to end. We really appreciate the professionalism, follow up phone calls, and transparency. Highly recommended.

I was nervous looking for a roofing company because dealing with contractors can be such a headache. Rhino's five stars were encouraging but I worried they were going to be out of my budget. I have been delightfully surprised all around! Kirkland, Carlee, Victor, and all the team members I worked with were quick to respond, professional, and ready to help. The work was completed so quickly, so cleanly, so well, and within my budget! I love my new roof! I'm so glad I called Rhino and you will be too.

Andres was exceptionally thorough in his inspection; identifying the primary issue with the roof, as well as additional future ones beginning to form.

He arrived ahead of the scheduled time and was overall outstanding in all that he did. I would highly recommend him and Rhino Roofers to anyone.

Turned out the issues we were having were not roof related after all. A big thank you to Levi Swang for his excellent customer service and honesty! Love companies that are honest and not just out to make a profit call this company if you have roofing issues!!!

Levi was absolutely AMAZING. I called Rhino Roofers after the cold front hit and I found out my heat wasn’t working because a bird got caught in my HVAC. The cap on the pipe sticking out of my roof blew off during a storm and with a 3 month old baby I didn’t want myself or my sleep deprived fiancé up on the roof trying to fix it. Levi came out quick, inspected the entire roof and fixed the pipe cap at an amazing price and gave us peace of mind knowing nothing else would get into my attic and cause issues. They didn’t give me some crazy over inflated estimate to try and repair damage that wasn’t there like some companies do to get money from your insurance. I trust Levi, and If I ever need help with my roof again I will certainly contact the Rhino Roofers team!

Jimi was awesome and very professional during the consultation.

Tara was very quick to call and schedule my appointment for the next day!

I was very impressed with Rhino Roofers when they assessed my roof for replacement last week.

Kurt and his assistant Jupiter were EXTREMELY professional and thorough with their presence and their inspection.

They both were very friendly and turns out we all had a lot in common so the time spent with them was enjoyable.

They did a great job displaying their company's process in their inspection process as well as their presentation at the end showing me all of their findings on my roof as well as what could be done better on the replacement such as higher grade shingles and a attic vent fan instead of traditional attic venting.

They went through each step of the replacement process including precautions to the home to keep the job site safe and damage free as well as what products they will be using on my roof and how they all work together to give me the best protection, warranty, and lifetime.

I recommend Rhino Roofers to anyone for all your roofing needs

No roof repairs were needed.

Andres M was awesome in explaining everything. Great meeting you and we will see you soon.

A few days ago I posted a not so great review of Rhino Roofing, concerning some tree damage and warranty issues on a roof they installed on my mother's home, shortly after posting that review Rhino Roofing reached out and quickly jumped into helping us find a solution to our problems, Cole who reached out was awesome and was quick to get the issue resolved, and find a solution, and when I say resolved, I mean went above and beyond, the damage has since been repaired, and we couldn't be more thankful for everything they have done in such a short amount of time, i needed to rewrite this review just to say Thank you and would gladly recommend Rhino Roofing to anyone looking to have a roof installed, the quality of work and more than anything they're customer service and the people they have working for them are amazing, we could not be more grateful, and again, my family cant say it enough, thank you Rhino Roofing for all you have done.

Andres came out to look at roof for me tonight and did a great job explaining everything to me. Looking forward to chatting with them again.

I couldn’t be happier with the roof installation! Victor, the Project Manager, was incredibly nice and kept me informed throughout the day, giving me peace of mind as the work progressed and Chris went above and beyond by reaching out to the insurance company to address additional items discovered during the installation that required a supplement. He was very professional and always responded to my questions promptly. Rhino Roofers made the entire process smooth and stress-free, and I highly recommend them!

Fast, friendly, informative!

Great work. Highly recommend!

Great experience. I had hail damage (softball sized hail) and my insurer paid a settlement. Afterward I called some contractors and choose Rhino. They responded quickly, worked within my scheduling request and did a great job. I had 5 layers of old roofing in some places, some rotten decking, and a membrane roof over an add-on room that had been leaking. They took care of it all and worked with my insurer for some additional coverage. I still had some out of pocket expenses in the end but I feel the amount was reasonable.
We have since had a spectacular and howling wet storm and nothing leaked.
There was one hiccup and that was a misunderstanding about the roof of an ADU in the back yard. It wasn't included in the first visit as I had expected, and I put my question to Rhino. They did a review and saw that the insurer had indeed included the ADU.
I had some additional out of pocket for that job, too, and Rhino let me know up front exactly what my part would be. The work was scheduled, done, and they even included adding a much needed turbin vent that I had previously bought.
I couldn't be more pleased with the Rhino team. They work hard to keep you informed at every step, work closely with your insurer to get you optimum settlement funds (even after you thought it was settled), and follow up to make sure nothing was missed and you are happy with the results. l have even had a compliment from a neighbor on how nice the new roof looks!

Andres was kind, thorough and efficient! He explained everything carefully and was amazing to work with. I felt like he really cared about me and the roof! He was easy to talk to and I'm thankful for his knowledge and professionalism!

Other than having to spend thousands of dollar's on a new roof, this was a great experience from start to finish.

How my new roof would be installed was explained in detail & Rhino Roofers take the extra steps to ensure my new roof lasts as long as possible. Next, the way the roofing crew took the extra time to lay down tarps as well as cover the exterior sides of my house before starting the job ensured that my house was protected & zero trash was left behind when the job was completed.

The roofing crew was fast, professional, & the project manager was always available during the installation to answer any questions I had. Once the job was completed, I was given a final detailed explanation of the work that was performed & all of my remaining questions were answered.

Lastly, I would like to say that the entire roofing process was well organized & coordinated. I was given continual status updates on where I was in the process from beginning to end. The scheduling & billing departments were all prompt, courteous, & extremely professional.

I highly recommend Rhino Roofers & while I hope I don’t need a new roof anytime soon, I would definitely use them again when the time comes for my next new roof.

This is truly a professional company, from the office staff, inspector, supply staff, project manager and installers. All these folks leave no stone uncovered to ensure this project is a perfect endeavor. Many thanks to a world renowned company.

Let me start off with, "What a great experience I had with Rhino Roofers". From start to finish, I must have had at least 5 consultants calling and checking in on progress or possible hiccups. There were none. Would like to recognize Carlee on her Profesionalism and patience with us, answering all our questions. Great Job Young Lady. I cannot forget our Project Manager Victor, also very professional, answering my questions while on site. This gentleman meticulously walked my property to ensure no debri/nails were left. Fantastic Job. Thank you both. Would highly recommend.
R.GONZALEZ.
USAF VET

I had a concern about my roof and Levi Swang came to inspect my issue. He stated that the thing I was concerned about my roof was by design. He could have quoted me for something which was not needed. I really appreciate the honesty and gesture like this. I would definitely recommend them

Kirkland was prompt, respectful and honest. He advised that my roof was in great shape and did not need any attention for another several years. He did find something that needed to be nailed down because the current nails were rusty and he did so at no charge. Would highly recommend him and the company to anyone needing roof repairs or replacement.

Our experience with Rhino was amazing! From the initial inspection to completion and clean up, the Rhino team kept us informed on every step being completed and were happy to answer any questions we had along the way. They showed up on time and began work immediately. They started at 6:30a and were done at 3:30p with no hindrance of our daily lives. I highly recommend Rhino for your next roofing project, they were on the higher end of the three estimates we got, but not by too much. We had their top tier shingles (Duration Storm) installed along with 3 new ridge vents installed to correct the inadequate ventilation provided by the home builder. It was worth the little extra money for the customer service and professional work provided. “Buy once, cry once” we have complete peace of mind with our new roof because of their manufacture/installation warranties. Don’t trust one of the most important parts of your home to anyone else! Carlee was our main point of contact and she was an absolute blessing to us throughout the process, she is the epitome of customer service! (Give her a raise!) Along with Kirkland, Mariana, and Matthew, the team assigned to us was absolutely amazing and we are well pleased. I hope that management knows and appreciates the quality of employees they have. God bless them all!

On time, professional, clearly experts in roofing and roofing issues. Andres went above and beyond for my inspection and quote.

Rhino Roofers are the Marriott of the roofing industry here in San Antonio! They take care of everything without me having or knowing what to ask. And ladies the best news is there is no dreaded "pink tax"!
I have a much needed replaced 26 year old roof and some extra bells and whistles to boot! The whole team is phenomenal and worth every penny! Thank you to the whole Rhino team and especially Jimi, Levi, Tara, Miranda and Matthew.

Rhino is very professional. Jimmie explained everything in English layman terms so I could understand the roofing process. Recommend to all for repair or replacement.

Andres is a true professional and sincerely cares about his customers!

Andres Mendoza did a PHENOMENAL job inspecting our roof! He helped me find the leak that we had and gave us a great breakdown on what needs to be done to fix it.

Rhino Roofers is the best! I met with Kirkland and he helped me decide the type of roof and color. Kirkland was so patient with me and helpful. Carlee also jumped in to provide roof samples and pictures and helped me with financing. Jordan led the install crew and was always available for any questions I had. A few gutters got bent during the removal and they replaced all my gutters at no cost. Such a great team and company to work with. Honest and transparent. Would highly recommend. The warranty they offer is also exceptional.Thanks Rhino Roofers!

Rhino Roofers team did a BEAUTIFUL job on our roof, as well as, our gutters. From start to finish they kept us informed of where they were in the process. At the end of the work day, everything was picked up as if they were not even there. Highly recommend this amazing group of people! Photos were done by Bill Caldera who is pretty awesome as well!

Kurt McDermott is an incredibly skilled and knowledgeable professional! He took the time to explain every detail of the roofing process and made sure I understood exactly what to expect. His communication was clear, honest, and professional from start to finish. I really appreciated how he demonstrated the steps Rhino Roofers would take to fix my roof; it gave me full confidence in their work.

I highly recommend Kurt and the entire Rhino Roofers team to anyone looking for a reliable and trustworthy roofing company!

Justin came out for my inspection and was super nice, very informative and so helpful!

I appreciated his kindness and the breakdown of what was causing my leak.

He went out of his was to help me!

Andres arrived on time. He sent pictures via text messaging so we could see what he was seeing on our roof. When he finished the inspection, he came in and thoroughly explained everything about the area of concern. We feel very comfortable using Rhino Roofers to do our roof repair.

Very thorough inspection and transparent with findings, Kurt was a very knowledgeable and personable salesman who cares about people and understands their situations and their budgets, willingness to work with you and find a solution for your individual needs. Very honest and professional service, we are thankful for the information provided and the different plan options available, we are looking forward for a nice new roof.

Very professional, concisely went through available options. No pressure for immediate decision.

Great meeting with Kurt today - Informative, friendly, knowledgeable. Appreciate the time taken to walk us through the process. Ready to get started!

Very professional, followed up with drone photos when the repairs were done.

Rhino Roofers exceeded our expectations. They definitely take pride in their work. Their professional teams not only put a great roof on our house, they also did other repairs that we were not expecting them to be able to do. They all did a fabulous job. We cannot recommend them enough.

Replaced skylights. Very professional. Very responsive. Kept us informed throughout the process. Did a good job cleaning up after the repairs were completed

Professional, great teamwork. Matt project Mgr kept me informed of the process. Completed roof in 1 day. Looks fantastic. Product and people were the reason I chose Rhino.

Our sales representative and roof evaluator (Jimi) was fantastic. Very professional and thoroughly equipped to explain every detail of the proposal. Outstanding work.

Great experience. Tatiana explained the repair work in detail, took about 150 pictures, and explained industry recommendations on my questions. I’m confident they’re going to do a great job when they come out to do the repair.

Kurt was awesome. He explained the process for installing the roof, and showed me the different options that were available. He was exceptionally thorough with his presentation. Kurt made me comfortable with the decisions I made, and did not push to sell me the ones I chose not to get at this time. He made the experience light hearted and as stress free as possible. Thank you for the great experience; excited for my new roof.