Storm Damage Repair In Helotes

I couldn’t be happier with the roof installation! Victor, the Project Manager, was incredibly nice and kept me informed throughout the day, giving me peace of mind as the work progressed and Chris went above and beyond by reaching out to the insurance company to address additional items discovered during the installation that required a supplement. He was very professional and always responded to my questions promptly. Rhino Roofers made the entire process smooth and stress-free, and I highly recommend them!

Fast, friendly, informative!

Great work. Highly recommend!

Great experience. I had hail damage (softball sized hail) and my insurer paid a settlement. Afterward I called some contractors and choose Rhino. They responded quickly, worked within my scheduling request and did a great job. I had 5 layers of old roofing in some places, some rotten decking, and a membrane roof over an add-on room that had been leaking. They took care of it all and worked with my insurer for some additional coverage. I still had some out of pocket expenses in the end but I feel the amount was reasonable.
We have since had a spectacular and howling wet storm and nothing leaked.
There was one hiccup and that was a misunderstanding about the roof of an ADU in the back yard. It wasn't included in the first visit as I had expected, and I put my question to Rhino. They did a review and saw that the insurer had indeed included the ADU.
I had some additional out of pocket for that job, too, and Rhino let me know up front exactly what my part would be. The work was scheduled, done, and they even included adding a much needed turbin vent that I had previously bought.
I couldn't be more pleased with the Rhino team. They work hard to keep you informed at every step, work closely with your insurer to get you optimum settlement funds (even after you thought it was settled), and follow up to make sure nothing was missed and you are happy with the results. l have even had a compliment from a neighbor on how nice the new roof looks!

Andres was kind, thorough and efficient! He explained everything carefully and was amazing to work with. I felt like he really cared about me and the roof! He was easy to talk to and I'm thankful for his knowledge and professionalism!

Other than having to spend thousands of dollar's on a new roof, this was a great experience from start to finish.

How my new roof would be installed was explained in detail & Rhino Roofers take the extra steps to ensure my new roof lasts as long as possible. Next, the way the roofing crew took the extra time to lay down tarps as well as cover the exterior sides of my house before starting the job ensured that my house was protected & zero trash was left behind when the job was completed.

The roofing crew was fast, professional, & the project manager was always available during the installation to answer any questions I had. Once the job was completed, I was given a final detailed explanation of the work that was performed & all of my remaining questions were answered.

Lastly, I would like to say that the entire roofing process was well organized & coordinated. I was given continual status updates on where I was in the process from beginning to end. The scheduling & billing departments were all prompt, courteous, & extremely professional.

I highly recommend Rhino Roofers & while I hope I don’t need a new roof anytime soon, I would definitely use them again when the time comes for my next new roof.

This is truly a professional company, from the office staff, inspector, supply staff, project manager and installers. All these folks leave no stone uncovered to ensure this project is a perfect endeavor. Many thanks to a world renowned company.

Let me start off with, "What a great experience I had with Rhino Roofers". From start to finish, I must have had at least 5 consultants calling and checking in on progress or possible hiccups. There were none. Would like to recognize Carlee on her Profesionalism and patience with us, answering all our questions. Great Job Young Lady. I cannot forget our Project Manager Victor, also very professional, answering my questions while on site. This gentleman meticulously walked my property to ensure no debri/nails were left. Fantastic Job. Thank you both. Would highly recommend.
R.GONZALEZ.
USAF VET

I had a concern about my roof and Levi Swang came to inspect my issue. He stated that the thing I was concerned about my roof was by design. He could have quoted me for something which was not needed. I really appreciate the honesty and gesture like this. I would definitely recommend them

Kirkland was prompt, respectful and honest. He advised that my roof was in great shape and did not need any attention for another several years. He did find something that needed to be nailed down because the current nails were rusty and he did so at no charge. Would highly recommend him and the company to anyone needing roof repairs or replacement.

Our experience with Rhino was amazing! From the initial inspection to completion and clean up, the Rhino team kept us informed on every step being completed and were happy to answer any questions we had along the way. They showed up on time and began work immediately. They started at 6:30a and were done at 3:30p with no hindrance of our daily lives. I highly recommend Rhino for your next roofing project, they were on the higher end of the three estimates we got, but not by too much. We had their top tier shingles (Duration Storm) installed along with 3 new ridge vents installed to correct the inadequate ventilation provided by the home builder. It was worth the little extra money for the customer service and professional work provided. “Buy once, cry once” we have complete peace of mind with our new roof because of their manufacture/installation warranties. Don’t trust one of the most important parts of your home to anyone else! Carlee was our main point of contact and she was an absolute blessing to us throughout the process, she is the epitome of customer service! (Give her a raise!) Along with Kirkland, Mariana, and Matthew, the team assigned to us was absolutely amazing and we are well pleased. I hope that management knows and appreciates the quality of employees they have. God bless them all!

On time, professional, clearly experts in roofing and roofing issues. Andres went above and beyond for my inspection and quote.

Rhino Roofers are the Marriott of the roofing industry here in San Antonio! They take care of everything without me having or knowing what to ask. And ladies the best news is there is no dreaded "pink tax"!
I have a much needed replaced 26 year old roof and some extra bells and whistles to boot! The whole team is phenomenal and worth every penny! Thank you to the whole Rhino team and especially Jimi, Levi, Tara, Miranda and Matthew.

Rhino is very professional. Jimmie explained everything in English layman terms so I could understand the roofing process. Recommend to all for repair or replacement.

Andres is a true professional and sincerely cares about his customers!

Andres Mendoza did a PHENOMENAL job inspecting our roof! He helped me find the leak that we had and gave us a great breakdown on what needs to be done to fix it.

Rhino Roofers is the best! I met with Kirkland and he helped me decide the type of roof and color. Kirkland was so patient with me and helpful. Carlee also jumped in to provide roof samples and pictures and helped me with financing. Jordan led the install crew and was always available for any questions I had. A few gutters got bent during the removal and they replaced all my gutters at no cost. Such a great team and company to work with. Honest and transparent. Would highly recommend. The warranty they offer is also exceptional.Thanks Rhino Roofers!

Rhino Roofers team did a BEAUTIFUL job on our roof, as well as, our gutters. From start to finish they kept us informed of where they were in the process. At the end of the work day, everything was picked up as if they were not even there. Highly recommend this amazing group of people! Photos were done by Bill Caldera who is pretty awesome as well!

Kurt McDermott is an incredibly skilled and knowledgeable professional! He took the time to explain every detail of the roofing process and made sure I understood exactly what to expect. His communication was clear, honest, and professional from start to finish. I really appreciated how he demonstrated the steps Rhino Roofers would take to fix my roof; it gave me full confidence in their work.

I highly recommend Kurt and the entire Rhino Roofers team to anyone looking for a reliable and trustworthy roofing company!

Justin came out for my inspection and was super nice, very informative and so helpful!

I appreciated his kindness and the breakdown of what was causing my leak.

He went out of his was to help me!

Andres arrived on time. He sent pictures via text messaging so we could see what he was seeing on our roof. When he finished the inspection, he came in and thoroughly explained everything about the area of concern. We feel very comfortable using Rhino Roofers to do our roof repair.

Very thorough inspection and transparent with findings, Kurt was a very knowledgeable and personable salesman who cares about people and understands their situations and their budgets, willingness to work with you and find a solution for your individual needs. Very honest and professional service, we are thankful for the information provided and the different plan options available, we are looking forward for a nice new roof.

Very professional, concisely went through available options. No pressure for immediate decision.

Great meeting with Kurt today - Informative, friendly, knowledgeable. Appreciate the time taken to walk us through the process. Ready to get started!

Very professional, followed up with drone photos when the repairs were done.

Rhino Roofers exceeded our expectations. They definitely take pride in their work. Their professional teams not only put a great roof on our house, they also did other repairs that we were not expecting them to be able to do. They all did a fabulous job. We cannot recommend them enough.

Replaced skylights. Very professional. Very responsive. Kept us informed throughout the process. Did a good job cleaning up after the repairs were completed

Professional, great teamwork. Matt project Mgr kept me informed of the process. Completed roof in 1 day. Looks fantastic. Product and people were the reason I chose Rhino.

Our sales representative and roof evaluator (Jimi) was fantastic. Very professional and thoroughly equipped to explain every detail of the proposal. Outstanding work.

Great experience. Tatiana explained the repair work in detail, took about 150 pictures, and explained industry recommendations on my questions. I’m confident they’re going to do a great job when they come out to do the repair.

Kurt was awesome. He explained the process for installing the roof, and showed me the different options that were available. He was exceptionally thorough with his presentation. Kurt made me comfortable with the decisions I made, and did not push to sell me the ones I chose not to get at this time. He made the experience light hearted and as stress free as possible. Thank you for the great experience; excited for my new roof.

Kurt is extremely professional and highly knowledgeable in his craft. He provided a thorough assessment of the roof with video and explained each area of concern. I was provided an outline of options to choose from without any pressure. Thank you!

Received several calls keeping me updated, when crew showed up very friendly, did a fantastic job ,were fast ,very professional, highly recommend, enjoyed watching

This was our first roof replacement. I was very nervous. Kurt & his team answered all my questions. The installation team was awesome, very approachable with my questions too. We couldn't be happier that we chose Rhino Roofers. The Attic Breeze they installed works fabulous, too. What a game changer when going into our attic. If Kurt suggests them, get them. Thank you.

Tatijana with Rhino Roofers came out and inspected my roof. I had a couple other companies look at my roof, and Tatijana was by far the most helpful and informative. I would definitely recommend.

Everything about this experience was great from start to finish. They explained the job, scheduled the work, showed up as promised, finished, then thoroughly cleaned up afterward. I'm satisfied that I made the right choice.

They were able to schedule me asap and actually showed up early to our scheduled meeting. No “does 8am to 6pm work for you?” They checked out my roof and didn’t give me the run around and costly estimates. The technician was kind, competent, courteous, and efficient. Honestly, if you’re looking for people that actually care about you, I recommend Rhino Roofers.

Justin showed up on time and in a company vehicle. He was extremely professional and inspected my roof for any damage. He fixed some minor issues (hammering in exposed nails and tamping down flashing) as part of the inspection. He honestly assessed the health of my roof and instructed me on areas to keep an eye on. Overall, a good experience and I'd definitely call them if I need any repairs in the future.

Recently had my roof repaired. Rhino Roofers personnel from Andres, Carlee, the contractors, and billing department were very professional. Great job with fixing my roof! I highly recommend Rhino Roofers!

Great job done. Roofers arrived on time and cleaned up after the job was completed. Received before and after photos. An issue was pointed out by another company that Rhino Roofers needed to fix. The company got the person onsite to fix it. Really appreciated that being done. Definitely will recommend Rhino Roofers.

Rhino was amazing to deal with my roof and gutter replacements!

Andres Mendoza was real knowledgeable and approachable. He gave a thorough explanation and was not pushy. Great service.

We had a great experience with Tatiana. She was professional and very informative. Most importantly, she didn't try to upcharge us on anything and was very personable throughout the process. Thank you Tatiana for making the process as painless as possible!

We had such a great experience with Rhino Roofers the entire time and would highly recommend this company! We had a total roof replacement and love the finished product.

Justin was our sales rep & he was great!! He always responded and answered our questions and we really appreciated that he contacted us on the day of installation to make sure things were going well and then again at the end of the day to make sure we were completely happy.
The roof is beautiful and the workers worked hard and were very efficient & cleaned the area when they were finished.

The company called each time the project moved forward including when they ordered the materials and when they arrived to scheduling. They were always informative and very professional.

Awesome work and very thorough with explaining repairs and costs!